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Sign up to access all of the features that our eCommerce platform has to offer.
Our eCommerce Platform Features
Find
Easily Find the Products You Are Looking For
Search by category, product description, brand, SKU, or manufacturer number to locate items quickly.
Find Product Inventory by Branch
Locate the available product inventory at your nearest branches for quick and convenient access.
Order
An Easy Order Process with Convenient Pick-Up & Delivery
Order from any device and enjoy straightforward delivery or pick-up direct from the branch.
Effortlessly Reorder From Previous Purchases
Manage orders, invoices, quotes, payments, user access, and project lists seamlessly.
Access
Access Your Live Account Pricing
Once you are set up enjoy your accounts personalized pricing that updates in real-time once you log in.
Access Invoices with BG Pay
View and track invoices, payment history, and automatic payments. Link bank accounts and credit cards. Find Out More Here
Manage
Create/Manage Quotes & Project Lists
Create, organize and maintain project-specific quotes, my customer quotes, and project lists for streamlined shopping.
Manage Your Online Account
View past orders, invoices (pay online), quotes (accept or decline), saved payments, user administration (set access levels), project lists, and more.
Bartle & Gibson eCommerce FAQs
How do I set up an account?
Fill out this form and we'll activate your account by the next business day.
What happens to my order once it's placed on Bartlegibson.com?
- After placing your order, you'll receive an email confirmation.
- Our branch team and your account manager will also be notified.
- Orders with "back-ordered" products are reviewed by our team.
- We may contact you to confirm and prevent accidental ordering.
- Once confirmed, we'll pick and pack your order.
What are the different access roles on the website?
Administrator
The Administrator role is assigned to the customer administrator. Typically this is a senior buyer who also manages all other buyers for the organization. The Administrator can setup new buyers, assign ship-tos, manage budgets, and view all orders and invoices for the organization. This user type also access to BG Pay.
Buyer3
The Buyer3 role is typically assigned to a senior buyer who has no budget restrictions and does not need to have orders approved. Consequently, this role can also serve as an approver.
Buyer2
The Buyer2 role is typically assigned to an associate buyer. Users with this role can create orders without approval if they remain within their specified budget restrictions. Any orders that exceed their budget restrictions must be approved. This role must have an assigned approver.
Buyer1
The Buyer1 role is typically assigned to a junior buyer, where all orders created must be approved. This role must have an assigned approver.
How can I make payments to my Bartle & Gibson Terms account?
Bartle & Gibson accepts the following methods of payment:
a) Online payments through BG Pay
b) Cheque payments at the branch
How do I create a project list?
Watch detailed instructional videos here
How do I update my address?
Your default Shipping and Billing Address is the same as the address on your branch account. You can store and use multiple addresses on Bartlegibson.com. To add billing and shipping addresses, visit the My Account homepage and then choose 'Addresses' from the list under 'Quick Links'.
What happens if the product I order is on back order?
If part of your order is on 'Backorder', we will attempt to transfer it from another Bartle & Gibson location. If this isn't possible, we'll notify your sales manager to order it directly from the manufacturer. Delivery times will vary between manufacturers.
Where can I find the user manual for detailed instructions on using the eCommerce website?
You can find the complete user manual, which provides detailed instructions on using all features of the eCommerce website, by downloading it here. If you have any specific questions or need further assistance, please refer to the manual or contact our support team.