Password reset required
All Bartle & Gibson website customers must reset their password. We’ll email you a reset link on December 7. If it doesn’t arrive, check your junk folder.
Thank you for visiting Bartle & Gibson. If you encounter any issues or have feedback to share, please email us at [email protected]. Your input is greatly appreciated!
Important service update
We’re upgrading our system from December 4 – 7
All Bartle & Gibson, Bartle & Gibson Showroom and Triangle Supply locations will be closed on Friday, December 4 and Saturday, December 5, 2026 as we complete an important system upgrade to better serve you. Below, you’ll find helpful information about what to expect during the upgrade, including account access and support options if needed.
Website or account-related questions? Email [email protected]
What you need to do, and when
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Now
What to know before the upgrade
No action is required at this time. If you have time-sensitive orders, deliveries, pickups, or account updates planned around the closure, please connect with your local branch in advance.
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November 18
Account update cut-off
Changes made to project lists, my customer quotes, users, budgets and other account updates after November 18 may not appear on the website immediately after the upgrade. If you need to make an important update after this date, please keep a record of it in case it needs to be re-entered.
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December 4 & 5
Locations closed
All Bartle & Gibson, Bartle & Gibson Showrooms, and Triangle Supply locations will be closed on Friday, December 4 & Saturday, December 5.
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December 7 and onward
Locations open, website service resumes, service updates
All Bartle & Gibson, Bartle & Gibson Showrooms, and Triangle Supply locations will re-open Monday, December 7. Website service will resume by mid-morning.
Existing Bartle & Gibson online customers: Watch for a password-reset email and check your junk folder if you do not see it.
Triangle Supply customers: You may now request access to shop online. Complete the website administrator application here.
Your account
What’s changing with your account and online tools
New customer ID
Customer IDs are changing from letters and numbers to numbers only. For example, ABCELECTRIC may become 5552987. Your website access moves automatically. You don’t need to reconnect your company or create a new account.
Account records
Quotes, projects, ship-to locations, users and contacts will move over as they appear on November 18. Account administrators should review these details after the upgrade.
BG Pay
BG Pay and payment instructions aren’t changing. After resetting your password, sign in, open Invoice History and select BG Pay.
Invoices and acknowledgements
These documents will have a new look, but your account and transaction details stay the same.
Product links and registration
Product page addresses will change, so saved bookmarks may need updating. Guest access and self-registration will be temporarily unavailable.
Triangle Supply customers
Getting access to the website
Triangle Supply will also be also closed on December 4 and December 5. Starting that day, you can request access to the Bartle & Gibson website:
- Complete the website access request form here.
- Watch for an email invitation. It should arrive within a few days after filling out our access form.
- Follow the link in the invitation to set up your sign-in.
Red Deer, AB T4P 3Y6
Phone: 403-340-1650
Toll-free: 1-800-661-4925
Email: [email protected]
FAQs
Frequently asked questions
Why are you changing systems?
We’re replacing the system that supports ordering, inventory, purchasing, delivery, invoicing and account service. The upgrade gives our teams a stronger foundation for serving you and supporting future growth.
Will you be open on December 4 and 5?
No. All Bartle & Gibson, Bartle & Gibson Showrooms and Triangle Supply locations will be closed on Friday, December 4 and Saturday, December 5, 2026. Please plan orders, pickups and deliveries in advance.
Can I place an online order while you’re closed?
The website may be temporarily unavailable, and orders won’t be processed during the closure. Please place time-sensitive orders in advance.
What if the upgrade takes longer than planned?
We’ll post any extended closure, limited service or known issues on this page, our company websites and our social channels. Please avoid placing duplicate orders, payments or registrations while we look into an issue.
Do I need to create a new account?
No. Bartle & Gibson customers only need to reset their password using the email sent on December 7. Triangle Supply customers can request website access starting December 7.
Get help
Need help?
We appreciate your patience while we transition to this new upgrade. When you email us, please include your company name, contact information, customer ID (if you know it) and a short description of the issue.
Information for Bartle & Gibson and Triangle Supply staff
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Website contacts will migrate as they appear at the November 18 cut-off. Send website-access and conversion questions to [email protected].
- Use approved training materials when helping customers with a new workflow.
- Open staff training resources. Employee manuals require a signed-in account with a Bartle & Gibson email address.