Bartle & Gibson COVID-19 Policy Advisory

Apr 1, 2022
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Bartle & Gibson is committed to ensuring our customers and staff are safe and healthy. In our effort to manage the impact of COVID-19 at all Bartle & Gibson branch locations we would like to advise you of the following extra precautions we are taking to help protect you, our valued customers, supplier partners, and your families. We will continue to inform you of any updates as they become available regarding any changes in business or operations. We are ready to serve and want to do our best to help your business in this time of uncertainty.

Mask Restrictions Lifted - UPDATED
Effective April 1 within the Northwest Territories
Effective March 11 within British Columbia 
Effective March 1 within Alberta
Effective February 28 within Saskatchewan

Please look out for changes to your local legislation regarding masks. 

Branch Hours
Effective Saturday, March 13, 2021 branch locations that were temporarily closed on Saturdays will be reopening on Saturdays. Some exceptions may apply. All branches are currently open regular weekday business hours and are operating at typical capacity. See our branch directory here for open hours and contact information.

Now Offering Curbside Pick-Up
We are now offering curbside pick-up. Let us know you would like curbside pick-up when you place your order. Then call or text the branch when you arrive and someone will bring your order right to your vehicle.

Counter Order Fulfillment
We are taking even stronger measures to protect your health and safety while you shop. Please be respectful of any signage, floor-markings or boundaries that are put in place and be mindful of maintaining appropriate social distancing with those around you.

Cash Payments and Returns
As of June 1, 2020 we will be accepting cash payments and returned products again at all Bartle & Gibson branches.

Showrooms Reopened to Walk-ins
Effective immediately all showroom locations are open to walk-in traffic again, but with limited capacity in our branch locations in British Columbia. You can still schedule an appointment by calling your local showroom or visiting

Phone and Email Orders
Please be reminded that orders placed over the phone or through email can be made available for pick up the same day. This not only saves time, but offers a lower risk of transmission by reducing your time spent in a public space.

We are working closely with suppliers to ensure regular availability and timely delivery of all our products, in every location. To ensure you have the critical inventory you need, should the pandemic pose a greater risk, we are advising customers to contact their local sales person to come up with a contingency plan.

All staff are being educated on how to best manage the health and safety of their workspace and all of our customer counter areas are being sanitized and disinfected to help prevent further spread of the disease.


Remember to call 811 (where available), or your local health authority, should you develop any symptoms as a first step before visiting a health clinic.

We are all in this together and we will provide new information as it becomes available.