Bartle & Gibson is committed to ensuring our customers and staff are safe and healthy. In our effort to manage the impact of COVID-19 at all Bartle & Gibson branch locations we would like to advise you of the following extra precautions we are taking to help protect you, our valued customers, supplier partners, and your families. We will continue to inform you of any updates as they become available regarding any changes in business or operations. We are ready to serve and want to do our best to help your business in this time of uncertainty.
Effective Saturday, March 13 branch locations that were temporarily closed on Saturdays will be reopening on Saturdays. Some exceptions may apply. All branches are currently open regular weekday business hours and are operating at typical capacity. See our branch directory here for open hours and contact information.
Mandatory Masks - UPDATED
Masks are mandatory to be worn to enter any Bartle & Gibson branch, also including the Yellowknife branch effective May 4. Exceptions include children under two years of age, or persons with an underlying medical condition or disability which inhibits their ability to wear a face covering. PLEASE DO NOT ENTER IF FEELING FLU-LIKE SYMPTOMS.
Now Offering Curbside Pick-Up
We are now offering curbside pick-up. Let us know you would like curbside pick-up when you place your order. Then call or text the branch when you arrive and someone will bring your order right to your vehicle.
Counter Order Fulfillment
We are taking even stronger measures to protect your health and safety while you shop. Please be respectful of any signage, floor-markings or boundaries that are put in place and be mindful of maintaining appropriate social distancing with those around you.
Cash Payments and Returns
As of June 1, 2020 we will be accepting cash payments and returned products again at all Bartle & Gibson branches.
Showrooms Reopened to Walk-ins
Effective immediately all showroom locations are open to walk-in traffic again, but with limited capacity. You can still schedule an appointment by calling your local showroom or visiting bgshowrooms.com.
Phone and Email Orders
Please be reminded that orders placed over the phone or through email can be made available for pick up the same day. This not only saves time, but offers a lower risk of transmission by reducing your time spent in a public space.
We are working closely with suppliers to ensure regular availability and timely delivery of all our products, in every location. To ensure you have the critical inventory you need, should the pandemic pose a greater risk, we are advising customers to contact their local sales person to come up with a contingency plan.
All staff are being educated on how to best manage the health and safety of their workspace and all of our customer counter areas are being sanitized and disinfected to help prevent further spread of the disease.
We are postponing any large events that may pose a risk to the health and safety of our staff and customers until further notice. Updates will be sent to local customers near each location, as well as to event participating supplier partners.
Any staff who have recently traveled outside the country or who will soon be traveling outside the country will be self-isolated and not permitted to work in our offices, counters or branches. Where possible we will have employees work from home to further reduce the possibility of transmission. All staff are also being further educated on additional precautions they can take to maintain a safe working environment.
Remember to call 811 (where available), or your local health authority, should you develop any symptoms as a first step before visiting a health clinic.
We are all in this together and we will provide new information as it becomes available.