Bartle & Gibson is committed to ensuring our customers and staff are safe and healthy. In our effort to manage the impact of COVID-19 at all Bartle & Gibson branch locations we would like to advise you of the following extra precautions we are taking to help protect you, our valued customers, supplier partners, and your families. We will continue to inform you of any updates as they become available regarding any changes in business or operations. We are ready to serve and want to do our best to help your business in this time of uncertainty.
Counter Order Fulfillment
We are taking even stronger measures to protect your health and safety while you shop. Please be respectful of any signage, floor-markings or boundaries that are put in place and be mindful of maintaining appropriate social distancing with those around you.
No Cash Payments
To further reduce the risk of COVID-19 contamination, we will no longer be accepting cash as a method of payment at any of our branches. Credit and Debit payments are still accepted and we encourage you to use tap when possible.
No Returned Product
All locations are no longer accepting returned products until further notice.
Showrooms Open by Appointment Only
Effective immediately all showroom locations will be closed to walk-in traffic. You can schedule an appointment by calling your local showroom or visiting bgshowrooms.com.
All branches are currently open regular weekday business hours and are operating at typical capacity. Please note all branches are temporarily closed on Saturdays. See our branch directory here for weekday open hours and contact information.
Phone and Email Orders
Please be reminded that orders placed over the phone or through email can be made available for pick up the same day. This not only saves time, but offers a lower risk of transmission by reducing your time spent in a public space.
We are working closely with suppliers to ensure regular availability and timely delivery of all our products, in every location. To ensure you have the critical inventory you need, should the pandemic pose a greater risk, we are advising customers to contact their local sales person to come up with a contingency plan.
All staff are being educated on how to best manage the health and safety of their workspace and all of our customer counter areas are being sanitized and disinfected to help prevent further spread of the disease.
We are postponing any large events that may pose a risk to the health and safety of our staff and customers until further notice. Updates will be sent to local customers near each location, as well as to event participating supplier partners.
Any staff who have recently traveled outside the country or who will soon be traveling outside the country will be self-isolated and not permitted to work in our offices, counters or branches. Where possible we will have employees work from home to further reduce the possibility of transmission. All staff are also being further educated on additional precautions they can take to maintain a safe working environment.
Remember to call 811 (where available), or your local health authority, should you develop any symptoms as a first step before visiting a health clinic.
We are all in this together and we will provide new information as it becomes available.